TERMS & CONDITIONS

Tangerine Tutoring LLC is strictly a supplemental service. Tutoring will be utilized by the student for academic assistance and support, and tutors will assist the student with any questions, exam prep, assignments/homework pertaining to the course(s) the student is currently enrolled in. Tangerine Tutoring is not the primary source of instruction for any topic/course; teaching is the responsibility of the student’s teacher/instructor.

All tutoring sessions will be held for 60 minutes (1 hour), unless otherwise agreed upon. In-person tutoring will be held at a public location agreed upon by the tutor and student. For virtual tutoring, once appointments are scheduled and confirmed, a meeting link (Google Meet) will be emailed to the address provided on this form. All students are expected to arrive to their session on time and prepared with questions, material, homework/assignments, etc.

HOURLY, SINGLE SESSIONS, & WEEKENDS ($60.00/hour)

Payment is due at the time of the appointment for students who choose to meet for single sessions on an as-needed basis, as well as for weekend hours.

MONTHLY or 4-HOUR PACKAGE ($50/hour)

Payment for one month's tutoring is due at the time of the first tutoring session each month. Each session held will be deducted from the pre-paid amount until all funds have been utilized. Any applicable cancellation fees will be deducted from this amount. Please see below for cancellation policy.

BI-MONTHLY or 8-HOUR PACKAGE ($45/hour)

Payment for two months of tutoring is due at the time of the first tutoring session each month. Each session held will be deducted from the pre-paid amount until all funds have been utilized. Any applicable cancellation fees will be deducted from this amount. Please see below for cancellation policy.

All discounted rates/bulk packages require prepayment and scheduling of all sessions in advance.

*For students starting mid-month, payments will be adjusted based on the package selected in order to finish out the month, and the monthly/bi-monthly payment schedule will begin at the time of the first tutoring session of the following month.

Virtual tutoring sessions will be billed via online invoice. In-person sessions have the option to be paid via cash, check (made out to TANGERINE TUTORING LLC), or online via emailed invoice.

If a payment is late, students will not be able to meet with the tutor for any further sessions until their outstanding payment is submitted.

If tutoring is discountinued for any reason after a bulk package discount payment, a refund will be issued less the associated cost of the sessions that were held (example: prepaying for 8 sessions at $45 an hour costs $360; if discontinued after 4 sessions, they will be charged at the $50/hr rate, totalling $200, and a refund of $160 will be issued).

CANCELLATION POLICY

If a student chooses to cancel and/or reschedule an already-scheduled appointment, they must do so a minimum of 24 hours in advance of the scheduled timeslot. No-shows and cancellations/rescheduling that occur less than 24 hours in advance will have a $25 flat rate invoiced or deducted from their prepayment.

Students are allotted one (1) cancellation/reschedule per month; if the session is not made up within that same month, the session is forfeited. Two (2) or more cancellations/reschedules in a given month will result in the loss of the tutoring time slot and the student has the option to be placed on a waitlist for a new time slot.

All appointments are subject to change and may be rescheduled and/or canceled at the tutor's discretion with reasonable advance notice. 

SCHEDULING POLICY

All tutoring sessions will be held at the agreed upon time slot, unless otherwise specified. Any deviations from this schedule (time changes, cancellations, reschedules, etc.) are to be communicated to Tangerine Tutoring directly (Email: office@tangerinetutoringllc.com, Call/Text: 612-470-2055) as soon as possible.

Tangerine Tutoring works with students from all different schools and is not responsible for following each student’s schedule of school closings. If there is a school closing on the same day as a scheduled tutoring appointment (such as a holiday, break, conferences, etc.) and you do not wish to receive tutoring, you must notify Tangerine Tutoring of your cancellation according to the cancellation policy above. Cancellations outside of the policy window will be addressed accordingly.

If a student will be late to a scheduled appointment, they must notify Tangerine Tutoring as early as possible. Students who arrive more than 15 minutes late to an appointment without directly notifying the tutor and/or Tangerine Tutoring will be considered a no-show according to the cancellation policy above. Late starts and/or early dismissals to scheduled appointments that are caused by the student will still be invoiced the full amount (or have it dedcuted from prepayment), and lost time will not be made up.

In the event that a tutor will be late or is unable to meet for the scheduled appointment, the student will be notified as early as possible, and the time will be made up at the end of the session (if possible) or a future session.